Privacy & Data Protection Policy | Charming Safaris

Effec­tive Date: March 3, 2026

At Charm­ing Safaris, we under­stand that your trav­el doc­u­ments and per­son­al details are sen­si­tive. This expand­ed pol­i­cy explains our com­mit­ment to being a trans­par­ent and “Pri­va­cy First” trav­el part­ner.

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1. Categories of Information We Collect

We cat­e­go­rize the data we col­lect into three groups to ensure we only take what is strict­ly nec­es­sary:

• Iden­ti­ty & Con­tact Data: Full name, pass­port num­ber (for flights/visas), ID num­ber, phys­i­cal address, email, and phone num­ber.

• Sen­si­tive Per­son­al Data: * Health Data: Aller­gies or mobil­i­ty restric­tions to ensure your safe­ty dur­ing safaris.

  • Religious/Cultural Beliefs: Strict­ly for dietary require­ments (e.g., Halal or Kosher meals).

• Tech­ni­cal & Usage Data: Your IP address, brows­er type, and how you inter­act with our web­site (via cook­ies) to help us improve our online expe­ri­ence.

• Trans­ac­tion Data: Details about pay­ments made to us and ser­vices you have pur­chased.

2. Legal Basis for Processing

Under the Kenya Data Pro­tec­tion Act, we only process your data under these legal grounds:

1. Con­trac­tu­al Neces­si­ty: We need your data to book your hotel, flight, or park entry.

2. Legal Oblig­a­tion: For exam­ple, report­ing to tax author­i­ties (KRA) or com­ply­ing with immi­gra­tion laws.

3. Con­sent: When you sign up for our newslet­ter or mar­ket­ing updates.

4. Vital Inter­ests: In case of a med­ical emer­gency dur­ing a safari.

3. How We Use Your Data (The “Why”)

• Safari & Tour Logis­tics: Shar­ing your name with lodges in the Masai Mara or Amboseli.

• Visa & Immi­gra­tion: Man­ag­ing sen­si­tive doc­u­men­ta­tion for UK, US, Schen­gen, or Dubai visa appli­ca­tions.

• Emer­gency Sup­port: Pro­vid­ing your loca­tion and health details to emer­gency evac­u­a­tion ser­vices (like AMREF Fly­ing Doc­tors) if required.

• Finan­cial Integri­ty: Pre­vent­ing fraud by ver­i­fy­ing pay­ment details.

4. Third-Party Disclosures & International Transfers

Charm­ing Safaris is a glob­al trav­el part­ner. This means your data may trav­el across bor­ders.

• Domes­tic Part­ners: Kenya Wildlife Ser­vice (KWS) for park per­mits.

• Inter­na­tion­al Part­ners: Over­seas tour oper­a­tors, air­lines, and embassies.

• Mar­ket­ing Tools: We may use tools like Google Ana­lyt­ics or Meta Pix­els to under­stand our audi­ence. These providers have their own strict pri­va­cy poli­cies.

• No Sale of Data: We nev­er sell your per­son­al infor­ma­tion to third-par­ty mar­ket­ing com­pa­nies.

5. Data Retention: How long do we keep it?

We only keep your infor­ma­tion for as long as nec­es­sary:

• Book­ing Records: Retained for 7 years to com­ply with Kenyan tax and audit laws.

• Pass­port Copies: Secure­ly delet­ed or shred­ded imme­di­ate­ly after the visa is issued or the flight is booked, unless you request us to keep it for future book­ings.

• Mar­ket­ing Data: Kept until you “Unsub­scribe.”

6. Children’s Privacy

We love host­ing fam­i­lies! How­ev­er, we are extra cau­tious with chil­dren’s data. We only col­lect infor­ma­tion about trav­el­ers under 18 with the explic­it con­sent of a par­ent or legal guardian. This data is used sole­ly for book­ing child-rate park fees and appro­pri­ate accom­mo­da­tion.

7. Your Professional Rights (Your Choice)

As a client of Charm­ing Safaris, you have the “Right to be For­got­ten” and more:

• Right to Access: You can ask for a copy of all data we hold about you.

• Right to Era­sure: You can request that we delete your data (if it does­n’t con­flict with tax/legal laws).

• Right to Porta­bil­i­ty: You can ask us to trans­fer your data to anoth­er tour oper­a­tor.

• Right to Object: You can opt-out of any mar­ket­ing at any time.

8. Security Safeguards

We don’t just “store” data; we pro­tect it:

• Dig­i­tal: We use fire­walls and encrypt­ed servers.

• Phys­i­cal: Our Naku­ru office has restrict­ed access to files con­tain­ing client doc­u­ments.

• Staff Train­ing: All Charm­ing Safaris employ­ees are trained on data con­fi­den­tial­i­ty.

9. How to Contact Our Data Protection Officer

If you have a con­cern or wish to exer­cise your rights, please reach out direct­ly:

Attn: Data Pri­va­cy Man­ag­er

• WhatsApp/Call: +254 714 236 664

• Email: enquiry@charmingsafariz.com

• Address: Naku­ru, Kenya.