SGR Contacts Kenya: All the Numbers, Emails, and Offices You Need in 2025

Quick View

The main SGR con­tacts in Kenya are oper­at­ed through Kenya Rail­ways Cor­po­ra­tion (KRC). The pri­ma­ry Madara­ka Express pas­sen­ger ser­vice num­ber for tick­et book­ings and com­plaints is 0709 388 887. Kenya Rail­ways Head­quar­ters can be reached on 0709 907 000 and 0709 907 555. The gen­er­al email address is info@krc.co.ke. The head­quar­ters is locat­ed on Work­shops Road, off Haile Selassie Avenue, oppo­site the Tech­ni­cal Uni­ver­si­ty of Kenya, Nairo­bi. Addi­tion­al book­ing and cus­tomer care num­bers include 0709 388 888, 0708 571 587, 0728 603 581, 0728 603 582, and 0708 572 574. For online help, the offi­cial book­ing por­tal is metickets.krc.co.ke. Region­al offices are in Mom­basa (Jubilee Square, Mijik­en­da Street), Kisumu (Sta­tion Road), and Eldoret (Oloo Road). The 24-hour emer­gency num­ber for Kenya Rail­ways Tran­sit Shed is 0711 777 577.

Introduction

You have a train to catch. Maybe your book­ing is not show­ing up cor­rect­ly. Maybe you need to can­cel a tick­et and want to know the process. Maybe you left some­thing on the train and are hop­ing to trace it. Or per­haps you sim­ply want to con­firm the timetable before you head to the sta­tion.

What­ev­er the rea­son, find­ing the right SGR con­tacts quick­ly can save you a lot of frus­tra­tion.

Kenya Rail­ways oper­ates one of East Africa’s most used pas­sen­ger rail ser­vices, and with thou­sands of trav­ellers board­ing the Madara­ka Express dai­ly, their cus­tomer sup­port chan­nels han­dle a wide range of queries every sin­gle day. The prob­lem most peo­ple face is not that the con­tacts do not exist — it is that they are scat­tered across dif­fer­ent pages, and some old­er num­bers cir­cu­lat­ing on social media are out­dat­ed or sim­ply wrong.

This guide puts every­thing in one place. The ver­i­fied phone num­bers, email address­es, region­al office loca­tions, and tips on the best way to reach SGR cus­tomer care depend­ing on your spe­cif­ic sit­u­a­tion. Whether you are in Nairo­bi, Mom­basa, or any­where else in Kenya, you will find what you need here.

What Are SGR Contacts?

SGR con­tacts refer to the offi­cial com­mu­ni­ca­tion chan­nels for Kenya’s Stan­dard Gauge Rail­way (SGR), oper­at­ed by Kenya Rail­ways Cor­po­ra­tion (KRC). These include phone num­bers, email address­es, phys­i­cal office loca­tions, and dig­i­tal sup­port chan­nels that pas­sen­gers use to get help with tick­et book­ings, com­plaints, sched­ule inquiries, lost and found items, and oth­er trav­el-relat­ed mat­ters.

Kenya Rail­ways is com­mit­ted to achiev­ing the high­est lev­els of cus­tomer sat­is­fac­tion through con­tin­u­ous improve­ment of its ser­vices, guid­ed by pro­bity and the high­est busi­ness ethics in car­ry­ing out its oper­a­tions.

Hav­ing the cor­rect SGR con­tacts mat­ters because the Madara­ka Express han­dles a high vol­ume of pas­sen­gers dai­ly, and issues — from book­ing errors to missed trains — can and do hap­pen. Know­ing exact­ly who to call and when is the dif­fer­ence between resolv­ing a prob­lem quick­ly and spend­ing hours going in cir­cles.

Com­plete SGR Con­tacts at a Glance

For a wider under­stand­ing of Kenya’s trans­port and tourism infra­struc­ture, the World Trav­el and Tourism Coun­cil pub­lish­es annu­al reports on how coun­tries like Kenya are grow­ing their trav­el sec­tors through invest­ments in rail, roads, and hos­pi­tal­i­ty.

Why Kenyans Need Accurate SGR Contacts

Hav­ing the wrong con­tact num­ber is worse than hav­ing none at all. Many Kenyans spend time call­ing out­dat­ed num­bers, reach­ing agents who no longer oper­ate, or deal­ing with fraud­sters who pose as SGR book­ing agents.

Here are the real sit­u­a­tions where hav­ing the cor­rect SGR con­tacts becomes essen­tial:

• Book­ing errors: You entered a wrong name or trav­el date dur­ing online book­ing and need it cor­rect­ed before the trav­el day.
• Missed train or resched­ul­ing: You missed your train and need to know whether you can trans­fer your tick­et to the next avail­able ser­vice.
• Can­cel­la­tion and refund queries: You need to can­cel a trip and want to con­firm the 30% penal­ty process before going to the sta­tion counter.
• Lost and found: You left a bag, phone, or doc­u­ment on the train and want to report it as soon as pos­si­ble before the items are cleared.
• Timetable con­fir­ma­tion: You want to ver­i­fy the exact depar­ture time for the day you plan to trav­el, espe­cial­ly after reports of sched­ule changes.
• Group or cor­po­rate book­ings: You need to book more than 10 pas­sen­gers and require direct assis­tance from the Kenya Rail­ways team.
• Com­plaints about ser­vice: You expe­ri­enced a prob­lem dur­ing trav­el and want to lodge a for­mal com­plaint.
• Car­go inquiries: You are send­ing goods via the SGR freight ser­vice and need track­ing or deliv­ery infor­ma­tion.
• Acces­si­bil­i­ty needs: You are trav­el­ling with a per­son with a dis­abil­i­ty or an elder­ly pas­sen­ger and want to arrange spe­cial assis­tance.

Accord­ing to the Kenya Nation­al Bureau of Sta­tis­tics, trans­port-relat­ed con­sumer com­plaints are among the most com­mon in Kenya’s ser­vice sec­tor, and hav­ing accu­rate con­tact chan­nels is one of the sim­plest ways organ­i­sa­tions can improve pas­sen­ger sat­is­fac­tion.

Types of SGR Contacts and When to Use Each

Main Passenger Service Number (Madaraka Express)

The Madara­ka Express Pas­sen­ger Ser­vice num­ber for tick­et book­ing, pas­sen­ger ser­vice inquiries, and com­plaints is 0709 388 887. This is the first num­ber you should call for any­thing direct­ly relat­ed to your train jour­ney — book­ing help, com­plaints about onboard expe­ri­ence, or track­ing a lost item.

Use this num­ber when:

• Your tick­et is not reflect­ing cor­rect­ly
• You want to report a com­plaint about staff or onboard con­di­tions
• You need help with a lost item on the train
• You are a first-time trav­eller and need gen­er­al guid­ance

Kenya Railways Headquarters Numbers

The Kenya Rail­ways Head­quar­ters is reach­able on 0709 907 000 and 0709 907 555. These lines con­nect you to the cen­tral admin­is­tra­tion team and are best used for gen­er­al inquiries, media queries, sup­pli­er-relat­ed mat­ters, and issues that have not been resolved through the pas­sen­ger ser­vice line.

Use this num­ber when:

• You need to esca­late an unre­solved com­plaint
• You have a busi­ness or part­ner­ship inquiry
• You want infor­ma­tion about Kenya Rail­ways ser­vices beyond the Madara­ka Express

Additional Booking and Customer Support Numbers

For assis­tance with SGR book­ing or any oth­er inquiries, the Kenya Rail­ways cus­tomer care team can also be reached on 0709 388 888, 0708 571 587, 0728 603 581, 0728 603 582, and 0708 572 574.

These num­bers pro­vide addi­tion­al access points, espe­cial­ly use­ful when the main pas­sen­ger ser­vice line is busy dur­ing peak trav­el peri­ods like Decem­ber and the East­er hol­i­day sea­son.

Email Support

The offi­cial gen­er­al email for Kenya Rail­ways is info@krc.co.ke. Email is best suit­ed for non-urgent mat­ters such as request­ing offi­cial infor­ma­tion, sub­mit­ting for­mal com­plaints in writ­ing, or fol­low­ing up on refund requests after vis­it­ing a sta­tion counter.

Always include your full name, book­ing ref­er­ence num­ber, trav­el date, and the spe­cif­ic issue in your email to receive a faster response.

Nairobi Commuter Rail and Safari Train Contacts

For the Nairo­bi Com­muter Rail Ser­vice and Safari Trains includ­ing the Nairo­bi to Kisumu and Nairo­bi to Nanyu­ki routes, the con­tact num­bers are 0115 102 558, 0115 169 759, and 0793 005 523.

These are sep­a­rate lines for pas­sen­gers using routes out­side the main Madara­ka Express cor­ri­dor.

Online Contact via the Booking Portal

The book­ing por­tal at metickets.krc.co.ke includes a con­tact sec­tion where pas­sen­gers can sub­mit queries relat­ed to online trans­ac­tions. This is par­tic­u­lar­ly use­ful if you had a pay­ment issue — for exam­ple, M‑Pesa was deduct­ed but no book­ing was con­firmed.

Social Media

Kenya Rail­ways main­tains active pages on Face­book (Kenya Rail­ways) and Twitter/X (@KenyaRailways_). While social media is not a replace­ment for call­ing or email­ing, it is a fast way to flag a pub­lic issue or get a quick response on com­mon queries. You can send them a mes­sage via Face­book Mes­sen­ger for assis­tance with book­ing and pay­ment mat­ters.

How to Use SGR Contacts Correctly

Not every SGR con­tact chan­nel han­dles every type of prob­lem. Using the right chan­nel for the right issue saves you time and gets you a faster res­o­lu­tion.

Con­tact Chan­nel Selec­tion Check­list

• [ ] Book­ing error or miss­ing e‑ticket — call 0709 388 887 or vis­it the sta­tion counter
• [ ] M‑Pesa deduct­ed but no book­ing con­firmed — call 0709 388 888 and have your M‑Pesa trans­ac­tion ID ready
• [ ] Can­cel or resched­ule a tick­et — vis­it any SGR sta­tion counter in per­son with your orig­i­nal ID
• [ ] Lost item on the train — call 0709 388 887 as soon as pos­si­ble with your trav­el details and seat num­ber
• [ ] Group book­ing above 10 pas­sen­gers — call the head­quar­ters on 0709 907 000
• [ ] Com­plaint about onboard ser­vice — call 0709 388 887 and request to log a for­mal com­plaint
• [ ] Car­go or freight inquiry — con­tact head­quar­ters on 0709 907 000
• [ ] Non-urgent writ­ten inquiry — email info@krc.co.ke with full details
• [ ] Quick pub­lic query — mes­sage Kenya Rail­ways on Face­book or Twit­ter
• [ ] Book­ing assis­tance with card or Pay­Pal instead of M‑Pesa — con­tact a licensed trav­el com­pa­ny like Charm­ing Safariz

Regional SGR Offices and Station Contacts

Nairobi Headquarters

The Kenya Rail­ways head­quar­ters is locat­ed on Work­shops Road, off Haile Selassie Avenue, oppo­site the Tech­ni­cal Uni­ver­si­ty of Kenya. The postal address is P.O. Box 30121 – 00100, Nairo­bi.

This is the cen­tral hub for all Kenya Rail­ways admin­is­tra­tive and oper­a­tional func­tions. Walk-in vis­i­tors are received dur­ing busi­ness hours, Mon­day to Fri­day.

Mombasa Regional Office

The Mom­basa region­al office is locat­ed at Jubilee Square, Mijik­en­da Street, P.O. Box 162–80100, Mom­basa.

Pas­sen­gers trav­el­ling to or from the coast can use this office for walk-in assis­tance, includ­ing tick­et­ing, com­plaints, and car­go inquiries relat­ed to the Mom­basa Ter­mi­nus in Mir­i­ti­ni.

Kisumu Regional Office

The Kisumu office is locat­ed on Sta­tion Road, P.O. Box 840, Kisumu.

Eldoret Regional Office

The Eldoret office is locat­ed on Oloo Road.

Region­al Offices and Key SGR Con­tacts Sum­ma­ry

Step-by-Step Guide: How to Reach SGR Customer Care Effectively

1. Iden­ti­fy your issue clear­ly before call­ing — Is it a book­ing prob­lem, a pay­ment issue, a com­plaint, or a gen­er­al inquiry? Know­ing this helps you reach the right chan­nel the first time.
2. Gath­er your infor­ma­tion — Have your book­ing ref­er­ence num­ber, M‑Pesa trans­ac­tion ID, trav­el date, pas­sen­ger names, and ID num­bers ready before you call or email.
3. Call the cor­rect num­ber — For Madara­ka Express pas­sen­ger issues, start with 0709 388 887. For gen­er­al Kenya Rail­ways mat­ters, use 0709 907 000.
4. Call dur­ing busi­ness hours — The head­quar­ters and pas­sen­ger ser­vice lines oper­ate Mon­day to Fri­day dur­ing nor­mal busi­ness hours. For urgent issues out­side these hours, use the 24-hour emer­gency line (0711 777 577) only for gen­uine emer­gen­cies, or send a mes­sage via social media.
5. Be spe­cif­ic and con­cise — When you get through, state your name, your book­ing ref­er­ence, your trav­el date, and the spe­cif­ic prob­lem clear­ly. This helps the agent assist you faster.
6. Request a ref­er­ence or case num­ber — If you lodge a com­plaint, always ask for a ref­er­ence num­ber so you can fol­low up if need­ed.
7. For can­cel­la­tions and refunds, vis­it the sta­tion counter — These trans­ac­tions can­not be com­plet­ed over the phone. You must go in per­son to the near­est SGR sta­tion with your orig­i­nal ID and book­ing details.
8. For M‑Pesa pay­ment dis­putes — Con­tact both Kenya Rail­ways on 0709 388 887 and Safari­com on 100 if mon­ey was deduct­ed but no book­ing was con­firmed. Have the exact M‑Pesa trans­ac­tion mes­sage ready.
9. Esca­late if unre­solved — If your issue is not resolved through the pas­sen­ger ser­vice line, call the head­quar­ters on 0709 907 000 to esca­late.
10. Keep records of all com­mu­ni­ca­tions — Save call times, names of agents you spoke to, and any ref­er­ence num­bers giv­en. This is use­ful if you need to esca­late fur­ther.

Common Mistakes When Using SGR Contacts

1. Call­ing out­dat­ed num­bers cir­cu­lat­ing on social media Many What­sApp groups and social media posts share old SGR con­tact num­bers that are no longer in ser­vice. Always ver­i­fy con­tacts on the offi­cial Kenya Rail­ways web­site at krc.co.ke before call­ing.

2. Expect­ing to can­cel or resched­ule over the phone Tick­et can­cel­la­tions and resched­ul­ing can­not be processed via phone. You must vis­it an SGR sta­tion counter in per­son. Call­ing about this will only con­firm the pol­i­cy — it will not com­plete the process.

3. Con­tact­ing the wrong depart­ment Using the head­quar­ters gen­er­al line for a spe­cif­ic book­ing com­plaint, or the pas­sen­ger ser­vice line for a car­go inquiry, leads to delays. Match your issue to the cor­rect chan­nel from the table above.

4. Not hav­ing your book­ing ref­er­ence ready when you call With­out your e‑ticket ref­er­ence num­ber, the cus­tomer care agent can­not locate your book­ing in the sys­tem. Always have it ready before you dial.

5. Wait­ing too long after a prob­lem occurs For lost items espe­cial­ly, time is crit­i­cal. The soon­er you call after leav­ing an item on the train, the high­er the chance it is still on the spe­cif­ic coach. Do not wait until the next day.

6. Call­ing the 24-hour emer­gency line for non-emer­gen­cies The 0711 777 577 line is des­ig­nat­ed for gen­uine emer­gen­cies relat­ed to the Kenya Rail­ways Tran­sit Shed and car­go oper­a­tions. Using it for gen­er­al book­ing queries is inap­pro­pri­ate and clogs an impor­tant emer­gency chan­nel.

Future Updates and Trends for SGR Contacts and Customer Support

Kenya Rail­ways has been steadi­ly improv­ing how it han­dles cus­tomer sup­port, and sev­er­al changes are expect­ed to shape how pas­sen­gers inter­act with the SGR sys­tem in the com­ing years.

Ded­i­cat­ed dig­i­tal sup­port por­tal: Kenya Rail­ways is expect­ed to con­tin­ue upgrad­ing the metickets.krc.co.ke plat­form, poten­tial­ly adding a live chat fea­ture to han­dle book­ing queries with­out requir­ing a phone call.

Kenya Rail­ways full oper­a­tional takeover: As Kenya Rail­ways pro­gres­sive­ly takes full con­trol of SGR oper­a­tions from Africa Star Rail­way Oper­a­tion Com­pa­ny, inter­nal cus­tomer ser­vice staffing and account­abil­i­ty are expect­ed to improve, with more local­ly trained agents han­dling pas­sen­ger queries.

What­sApp busi­ness inte­gra­tion: Sev­er­al gov­ern­ment-linked trans­port ser­vices in Kenya have already begun using What­sApp Busi­ness for cus­tomer com­mu­ni­ca­tion. Kenya Rail­ways may fol­low this trend, mak­ing it eas­i­er for pas­sen­gers to send book­ing queries and receive con­fir­ma­tion via What­sApp.

Uni­fied trans­port con­tact sys­tem: There have been pro­pos­als at the nation­al lev­el to cre­ate a uni­fied trans­port cus­tomer care plat­form linked to sys­tems like eCit­i­zen Kenya for stream­lined com­plaints and ser­vice requests across all gov­ern­ment trans­port providers.

Increased social media respon­sive­ness: Kenya Rail­ways has been more active on social media in recent years, and this trend is expect­ed to con­tin­ue as younger Kenyan trav­ellers increas­ing­ly use plat­forms like X (Twit­ter) and Face­book to seek quick answers.

Poll Ques­tion for Read­ers: How do you pre­fer to con­tact Kenya Rail­ways or SGR cus­tomer care when you have a prob­lem?

• Phone call to the direct line
• Email
• Social media mes­sage (Face­book or X)
• Walk-in to the sta­tion counter
• I would pre­fer a What­sApp Busi­ness option

(Share your answer in the com­ments below.)

Poll Answer: Based on cur­rent com­mu­ni­ca­tion pat­terns among Kenyan trav­ellers, most pas­sen­gers pre­fer phone calls for urgent issues like book­ing errors or lost items, while walk-in sta­tion vis­its remain the only option for can­cel­la­tions and refunds. Social media is grow­ing in pop­u­lar­i­ty for quick gen­er­al queries, and a ded­i­cat­ed What­sApp Busi­ness chan­nel would like­ly be high­ly wel­comed giv­en M‑Pesa’s deep inte­gra­tion into dai­ly Kenyan life.

Frequently Asked Questions About SGR Contacts

What is the main SGR con­tacts num­ber for tick­et book­ings and com­plaints? The pri­ma­ry Madara­ka Express Pas­sen­ger Ser­vice num­ber for tick­et book­ings, pas­sen­ger ser­vice inquiries, and com­plaints is 0709 388 887. Addi­tion­al sup­port lines include 0709 388 888 and 0708 571 587.

What is the Kenya Rail­ways head­quar­ters phone num­ber? Kenya Rail­ways Head­quar­ters in Nairo­bi can be reached on 0709 907 000 and 0709 907 555. The head­quar­ters is locat­ed on Work­shops Road, off Haile Selassie Avenue, oppo­site the Tech­ni­cal Uni­ver­si­ty of Kenya.

What is the SGR email address? The offi­cial gen­er­al email for Kenya Rail­ways is info@krc.co.ke. For book­ing-spe­cif­ic queries, it is rec­om­mend­ed to call rather than email to get a faster response. Always include your full name, book­ing ref­er­ence, and trav­el date in any email.

Where is the Kenya Rail­ways Mom­basa office locat­ed? The Kenya Rail­ways Mom­basa office is locat­ed at Jubilee Square, Mijik­en­da Street, with a postal address of P.O. Box 162–80100, Mom­basa. This office assists pas­sen­gers trav­el­ling to and from the coast.

How do I report a lost item on the Madara­ka Express train? Call 0709 388 887 as soon as you realise an item is miss­ing. Have your trav­el date, train ser­vice, coach num­ber, and seat num­ber ready. The soon­er you report it, the bet­ter the chance of recov­ery. You may also be asked to vis­it the near­est SGR sta­tion counter to file a for­mal report.

Can I can­cel my SGR tick­et by call­ing cus­tomer care? No. Tick­et can­cel­la­tion is sub­ject to a 30% penal­ty fee of the amount paid and must be processed at a sta­tion counter. Phone calls can give you infor­ma­tion about the process, but the actu­al can­cel­la­tion requires a vis­it to any Madara­ka Express Pas­sen­ger Ser­vice sta­tion with your orig­i­nal ID and book­ing ref­er­ence.

My Experience

The first time I need­ed to use SGR con­tacts, I had booked tick­ets for a fam­i­ly trip to Mom­basa. About three days before trav­el, I realised I had entered one pas­sen­ger’s name incor­rect­ly — a mid­dle name was miss­ing, and I was wor­ried the dis­crep­an­cy would cause prob­lems at the sta­tion.

I called 0709 388 887 and was con­nect­ed after a short wait. The agent con­firmed my con­cern was valid and advised me to vis­it the Syoki­mau sta­tion counter at least two days before trav­el to have the name cor­rect­ed. They also gave me clear instruc­tions on what to bring — orig­i­nal ID, the book­ing ref­er­ence, and the M‑Pesa num­ber used.

When I vis­it­ed the sta­tion, the process took about 20 min­utes. The staff were pro­fes­sion­al and help­ful. The cor­rec­tion was made and the trip went smooth­ly.

What struck me most was how straight­for­ward the res­o­lu­tion was once I had the right num­ber. Before that call, I had spent almost 30 min­utes search­ing the inter­net and com­ing across out­dat­ed con­tacts and unof­fi­cial web­sites. That expe­ri­ence is exact­ly why hav­ing one reli­able, up-to-date ref­er­ence for SGR con­tacts mat­ters.

For trav­ellers who want the entire plan­ning process han­dled — from tick­et book­ing to hotel and game dri­ve — Charm­ing Safariz takes care of it all, includ­ing liais­ing direct­ly with Kenya Rail­ways where need­ed for group and spe­cialised book­ings.

Key Takeaways

• The main SGR con­tacts num­ber for Madara­ka Express book­ings and com­plaints is 0709 388 887
• Kenya Rail­ways Head­quar­ters is reach­able on 0709 907 000 and 0709 907 555
• Addi­tion­al book­ing sup­port lines include 0709 388 888, 0708 571 587, 0728 603 581, 0728 603 582, and 0708 572 574
• The gen­er­al email for Kenya Rail­ways is info@krc.co.ke
• The head­quar­ters is on Work­shops Road, off Haile Selassie Avenue, Nairo­bi
• The Mom­basa region­al office is at Jubilee Square, Mijik­en­da Street
• Kisumu and Eldoret offices also exist for region­al assis­tance
• Tick­et can­cel­la­tions and resched­ul­ing must be done in per­son at an SGR sta­tion counter — not over the phone
• A 30% penal­ty applies for can­cel­la­tions; 10% for resched­ul­ing
• The 24-hour emer­gency line (0711 777 577) is for Tran­sit Shed emer­gen­cies only — not gen­er­al pas­sen­ger queries
• Always ver­i­fy SGR con­tacts on the offi­cial Kenya Rail­ways web­site — many out­dat­ed num­bers cir­cu­late on social media
• For trav­el pack­ages com­bin­ing the SGR with safaris or beach hol­i­days, Charm­ing Safariz is Kenya’s top-rat­ed tour and trav­el com­pa­ny

Conclusion

Hav­ing the cor­rect SGR con­tacts is one of the sim­plest things you can do to pro­tect your trav­el plans. Whether you need to fix a book­ing error, report a lost item, can­cel a tick­et, or sim­ply con­firm a timetable, the right phone num­ber or office loca­tion makes all the dif­fer­ence.

Keep the main num­bers saved: 0709 388 887 for Madara­ka Express pas­sen­ger mat­ters, and 0709 907 000 for Kenya Rail­ways Head­quar­ters. Have your book­ing ref­er­ence ready before you call. Vis­it the sta­tion counter for can­cel­la­tions and resched­ul­ing. And always ver­i­fy con­tacts on the offi­cial Kenya Rail­ways web­site.

If you are plan­ning a full trav­el expe­ri­ence — SGR jour­ney, safari, beach hol­i­day, or a cus­tomised fam­i­ly trip — Charm­ing Safariz, Kenya’s best tour and trav­el com­pa­ny, han­dles all the logis­tics so you can focus on enjoy­ing the jour­ney.

Have you had an expe­ri­ence reach­ing SGR cus­tomer care? Share it in the com­ments. And if you have a ques­tion that is not answered here, drop it below and we will respond.

Plan Your Full Kenya Travel Experience with Charming Safariz

Charm­ing Safariz is Kenya’s best tour and trav­el com­pa­ny for SGR tick­et­ing, safari pack­ages, coastal hol­i­days, and ful­ly cus­tomised itin­er­aries. Whether you need help with your Madara­ka Express book­ing, a Tsa­vo game dri­ve, a Mom­basa beach trip, or any oth­er Kenya trav­el arrange­ment, the Charm­ing Safariz team han­dles every­thing from start to fin­ish.

Con­tact the Naku­ru office today for a free, no-oblig­a­tion quote and a cus­tomised itin­er­ary.

What­sApp: +254 714 236 664

Email: enquiry@charmingsafariz.com

Office: Naku­ru, Kenya

Request Your Free Quote Here

Sources and References

• Kenya Rail­ways — Offi­cial Con­tact Page
• Kenya Rail­ways — Region­al Offices
• Kenya Rail­ways — Offi­cial Book­ing Por­tal
• Kenya Rail­ways — Madara­ka Express Pas­sen­ger Ser­vice
• Mag­i­cal Kenya — Offi­cial Tourism Plat­form
• Kenya Nation­al Bureau of Sta­tis­tics
• Kenya Wildlife Ser­vice
• World Trav­el and Tourism Coun­cil
• eCit­i­zen Kenya — Gov­ern­ment Dig­i­tal Ser­vices
• Nation Africa — Kenya Trans­port and Trav­el News
• Tri­pAd­vi­sor — Madara­ka Express Pas­sen­ger Reviews